Reference

Legal details for your idr king account

idr king sets out the Legal rules behind account access, wallet records, personal data and policy requests in clear English for Indonesia.

Account rulesData requestsLocal-law accessPolicy contact
idr king Legal details for your idr king account
POLICY CONTACT

Get a clear route for Legal questions

Legal questions should reach us through the account support route so we can connect your request with the correct account record. Include the email or phone detail linked to your account, the policy section you are asking about, and any relevant payment reference. This helps us distinguish a data request from a wallet-status question involving DANA, OVO or QRIS. We may ask for additional details before changing account information. For access concerns, we apply the wording where local law permits and explain what action, if any, is available to you.

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Account route

Use the support path connected to your account for Legal questions about access, account details, policy wording or a request to correct personal information. Include a clear subject and the account contact detail you use at login.

Payment record

If your Legal question concerns DANA, OVO, GoPay, QRIS, bank transfer or virtual account data, send the payment reference and date through support. We use those details to locate the relevant account record without asking you to resend private credentials.

Access check

When access is restricted or eligibility needs review, contact us with your account identifier and location context. We will explain the applicable policy path, noting that access depends on local law and may require an account verification step.

DATA PRACTICE

How we handle policy and account data

Legal handling starts with collecting only the account details needed to operate, verify and respond to your request.

Data handling

We use account contact details, verification results and payment references for access checks, support responses and policy administration. We do not need your wallet password or login password to investigate a payment record, so never send either credential in a request.

Cookie choices

Cookies may help keep an account session working and remember selected settings on your device. Your browser controls whether cookies are stored. Changing that setting can affect session behaviour, but it does not remove account records already held for policy purposes.

Account security

Keep your sign-in details private and contact support if a phone number, email address or wallet reference no longer belongs to you. We may verify account ownership before changing security details or discussing personal data linked to the account.

Record retention

We retain account, payment and support records only for operational, security or Legal needs connected with the account. Retention can continue after closure where a dispute, fraud check, audit trail or applicable-law requirement makes the record necessary.

Correction request

You can ask us to correct inaccurate account information by using the account support route. State the field that needs changing and provide the updated detail. We may request verification before applying the change so another person cannot alter your record.

Policy contact

For a copy of the relevant policy, a data question or an access explanation, contact support from the account-linked route. Describe the request directly and include the policy name; we will use the available record to respond without guessing which account you mean.

Answers before you open an account

These Legal answers cover the questions we expect you to ask before creating or using an account in Indonesia. They explain access, data, account corrections, payment records and contact steps without replacing the current policy notice. Where a rule depends on your location, check the applicable local requirement before continuing.

Legal covers account access, eligibility, data handling, cookies, payment records, security duties, policy changes and ways to contact us. It also explains why we may verify your phone or account details. Access depends on local law, so read the current notice for the conditions relevant to you.

Access is available only where local law permits and may depend on your location and account eligibility. Before opening an account, check the current Legal notice and provide accurate account details. If the site asks for phone verification, complete that step through the account path rather than sending credentials to support.

We may use account contact details, verification results, support messages and payment references to handle access, security and policy questions. Payment references can relate to DANA, OVO, GoPay, QRIS, bank transfer or virtual account activity. We do not need your wallet or login password for a policy request.

Contact us through the support route linked to your account and identify the information that is wrong, such as a phone or email detail. Provide the corrected value and any requested ownership check. We review the request against the account record before applying a change.

We keep account, support and payment records while they are needed for operation, security, dispute handling or Legal requirements. A record may remain after account closure when an audit trail, payment question or applicable-law duty requires it. Support can explain the category of record involved.

Yes. Use the account support route and ask for an access explanation, including the account contact detail and the date of the change. We may need to verify ownership before discussing the record. Any decision remains subject to the current policy and where local law permits.

Send the request through account support with the payment method, reference, date and amount shown in your own record. You may mention DANA, OVO, GoPay, QRIS, bank transfer or virtual account. Do not include a password or wallet PIN; those details are not needed for our check.